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[G4-LA10] In pursuit of the objectives of the Human Resource Management Policy and addressing market expectations, TAURON Group companies are involved in a number of undertakings focused on broadly construed employee development.

GOOD PRACTICE - Building a Team of Leaders developmental program in TAURON Dystrybucja

The program was targeted at senior management. Its objective was to strengthen leadership skills in such areas as new challenges and the currently implemented One Distribution program (Managers of Head Office Departments, HR Managers in Branches, Functional Directors in Branches). 74 participants took part in the program, including employees of TAURON Dystrybucja Serwis and TAURON Dystrybucja Pomiary. 68 participants were employees of TAURON Dystrybucja.

GOOD PRACTICE - Effective Leaders in One Distribution developmental program

The program is targeted at mid-level management of TAURON Dystrybucja, TAURON Dystrybucja Serwis and TAURON Dystrybucja Pomiary (heads of departments, divisions, regions, senior masters, regional coordinators, coordinators of measurement areas). Approximately 500 leaders have been covered by the program. TAURON Dystrybucja is the employer of nearly 420 participants of this program whose objective is to prepare managers to face new challenges, including ones related to the One Distribution project, improve their leadership knowledge and skills and enhance the efficacy of human resource management. The program has been designed for 3 years (2015-2017) and was launched in July 2015. Its objective is to develop competence in human resource management, performance management, change management, strategic thinking, decision making and customer orientation.

GOOD PRACTICE -Internal Trainer Program in TAURON Obsługa Klienta

Internal Trainers are members of TAURON Obsługa Klienta staff who possess key competences and training potential and are willing to share their knowledge with others. In 2016, there were 9 active Internal Trainers. In November 2016, a recruitment process was conducted as a result of which the number of Internal Trainers increased to 21,443 employees of TAURON Obsługa Klienta benefited from 46 training courses. Moreover, work began in 2016 on the implementation of the Internal Trainer Program throughout the TAURON Group.

GOOD PRACTICE - Cooperation with institutions of higher education

The TAURON Group cooperates with more than 50 educational establishments (institutions of higher education, high schools and vocational schools) across Poland. Within the framework of this cooperation, students and graduates may complete practical training and internships in TAURON. In 2016 alone, 1,084 persons benefited from this form of education. Through cooperation, partner relationships are established with the academic community – teaching staff and students. As a leader, TAURON exerts its impact on education and acquisition of occupational skills by the industry’s future workforce.

The best students and graduates were sought both through cooperation with academic Career Centers and through participation in Poland’s largest Graduate Talent Days.

As part of promotion of the profession of power engineer, TAURON Dystrybucja conducted cyclical lectures for teachers of partner high schools. The educational projects included holding training and educational trips for students, such as a visit to a tunnel in ZG Janina or trips to hydropower plants. In 2016, the TAURON Group also cooperated with research and educational centers, for instance in a project aimed at improving energy efficiency of power units. As part of an initiative of the Research and Innovation area, workshops were also conducted with deans of institutions of higher education.

GOOD PRACTICE - TAURON Group Open University

The TAURON Group Open University is a series of lectures conducted by the most eminent experts representing various fields of science, politics, business, culture and personal development training. Through lectures, we aim to provide our employees with access to useful knowledge. Moreover, this initiative enables the establishment of a platform for the exchange of views and experiences among employees of various companies and thus an even stronger support for the pursuit of the TAURON Group’s strategic objectives.

The TAURON Group Open University was established to provide our employees with:

  • lifelong learning through studying new issues and acquiring new skills;
  • active participation in the real world by learning about new phenomena and acquiring the skills to face them;
  • comprehensive, broadly construed development;
  • learning and using the latest technologies;
  • development of a participant’s own personality, values and pro-social attitudes;
  • becoming familiar with various fields of science, life, culture and art.

To date, 12 lectures have been held, attended by more than 2,000 employees representing all TAURON Group companies.


GOOD PRACTICE - Post-graduate education for employees of TAURON Group companies

At TAURON’s initiative, post-graduate studies have been launched for employees of TAURON Group companies. The most significant objective of this initiative is for employees to obtain uniform knowledge of various subjects. In this way, the organization strives to standardize processes throughout the Group and introduce shared solutions aimed at improving financial performance. In 2016, a dedicated postgraduate course entitled “Natural gas market – opportunities and barriers to development” at the AGH University of Science and Technology in Kraków was completed and another postgraduate course, “Procurement management in business”, was launched at the Jagiellonian University.

GOOD PRACTICE - Employee Recruitment, Selection and Adaptation Policy of TAURON Group Companies

Since 2015, the TAURON Group has had in place a shared Employee Recruitment, Selection and Adaptation Policy of TAURON Group Companies. The Group companies apply the principle of priority of internal recruitment, which has a positive effect on the development of human resources. Internal recruitment provides opportunities for promotion or a shift to an equally ranked position in another corporate area, creating natural career paths and encouraging employees to continue to improve and grow.

If internal recruitment fails to generate the desired result, we start searching for new employees on the market. In such situations, we publish announcements both on the company website and on recruitment sites.

GOOD PRACTICE - Talent Management Program in TAURON Polska Energia

The Talent Management Program in TAURON is an integrated approach to employee development and careers. This is a development-oriented activity which by assumption does not target all employees but only those who stand out with their potential and performance. The program provides support for their development and use of their potential in TAURON and the TAURON Group. In 2016, the jubilee 5th edition of the program was launched. More than 60% of the program trainees have been promoted within the Group’s structures.

GOOD PRACTICE - Adaptation Program in TAURON Polska Energia

The Adaptation Program in the TAURON Group was launched in September 2016. The first meeting was attended by newly hired employees who joined the TAURON team earlier in the same year. Currently, 2-day meetings are held on a monthly basis. Each such meeting is opened by a member of the TAURON Management Board. The first day is devoted to a presentation of information about the whole Group and the Strategy and to a discussion of issues of special significance for employees. The second day is devoted to a presentation of business areas. Selected areas from each business stream are presented by members of TAURON staff who have participated in the Talent Management Program (through which they develop their expertise). In the initial period of employment in the TAURON Group, every new employee has a specially assigned tutor helping the new employee adapt to the workplace. This process is aimed at ensuring a smooth functioning of the newly-hired employee and to rapidly achieve the level of work efficiency expected in the employee’s position.

GOOD PRACTICE - E-learning platform

Employees of selected TAURON Group companies may take advantage of an e-learning platform offering a number of training courses. These include both industry-specific training courses and courses aimed at the development of interpersonal skills. In 2016, all users of the platform completed a total of over 20,000 training courses. Also last year, TAURON launched a training course entitled “Stay safe on the Internet”. In TAURON Obsługa Klienta, a training course entitled “Traffic safety” was launched for employees who have a driving license and the right to drive a company car. The training was successfully completed by 1,194 employees out of 1,217 persons entitled to drive a company car.

White certificates white certificates "White" certificates "white" certificates Certificates confirming the saving of a specific quantum of energy as a result of completing investments to enhance energy efficiency.
Biomass biomass Denotes a biodegradable fraction of products, waste and residue from agricultural and forestry production and related branches of industry, including fishing and aquaculture, and biogas and a biodegradable fraction of industrial and communal waste.
Sub peak power generation units sub peak power generation units Power generation units used during a period when the power system has a higher demand for capacity. Power generation units in this class are used from 2000 to 4000 hours a year.
Peak power generation units peak power generation units Power generation units used only during a period when the power system has the highest demand for capacity. Power generation units in this class are used fewer than 2000 hours a year.
Blue certificates blue certificates "Blue" certificates "blue" certificates Certificates confirming the generation of energy from agricultural biomass.
CAPEX Capital expenditures.
Red certificates red certificates "Red" certificates "red" certificates Certificates confirming the generation of energy in highly-efficient coal co-generation.
Net debt net debt Liabilities for loans and borrowings less cash and cash equivalents.
Dividend dividend Portion of a company’s net earnings per share designated for payment to shareholders.
EBITDA Earnings Before Interest, Taxes, Depreciation and Amortization.
Electromobility electromobility Using electric vehicles, both individual vehicles such as an electric car, electric scooter, electric motorcycle and electric bicycle and public transport means: trams, trolleybuses and trains. The assumptions for the Electromobility Development Plan and the domestic framework for the policy of alternative fuel infrastructure development call for there being one million electric vehicles on Polish roads by 2025. TAURON is conducting research and analyses on developing, promoting and disseminating electromobility among Polish nationals, developing the electromobility industry in Poland and in particular collaborating in launching and implementing the findings of scientific and technical work in this area. Moreover, jointly with PGE, Energa and Enea, TAURON has submitted an application to the Office of Competition and Consumer Protection to receive a permit to establish a company called ElectroMobilityPoland to create grounds for developing electromobility.
EMAS EMAS Eco Management and Audit Scheme, an EU instrument to encourage all types of organizations to improve their environmental protection constantly. Functions on the basis of Regulation (EU) no. 1221/2009 of the European Parliament and of the Council of 25 November 2009 on the voluntary participation by organizations in a Community eco-management and audit scheme (EMAS). The EMAS requirements constitute guidelines for organizations to structure their environmental protection duties, optimize costs and effectively manage energy and resources. EMAS is also a system for reporting an organization’s environmental impact making it easier to conduct dialogue in this area with stakeholders. Registration in the EMAS system means that an organization has satisfied the most rigorous environmental requirements.
Prosumer energy prosumer energy Generation of electricity, chiefly for one’s own needs and on a small-scale in installations harnessing renewable energy sources. Households and businesses that do this are called prosumers, meaning that they simultaneously play the role of energy producer and consumer.
Energy from distributed sources energy from distributed sources energii ze źródeł rozproszonych energetyka rozproszona rozproszone wytwarzanie generacja rozproszona energetyki rozproszonej generacji rozproszonej distributed energy Generation of energy by small generation units or facilities connected directly to distribution grids or located in the user’s electrical energy grid that usually generate electricity from renewable energy sources or non-conventional sources, frequently in cogeneration with the generation of thermal energy (distributed cogeneration). The following parties, for instance, may be part of a distributed generation grid: prosumers, energy cooperatives and municipal power plants.
Purple certificates purple certificates "Purple" certificates "purple" certificates Certificates confirming the generation of energy from methane captured in mines.
grid parity Grid parity Signifies the equivalence of the production costs of renewable energy with the energy generated in conventional power plants.
TGE’s FCM Indices Towarowa Giełda Energii (TGE) is the power exchange running the following markets: electricity (Forward Commodity Market - FCM), Day-Ahead Market - DAM, Intraday Market - IDM) and gas (FCMg, DAMg) and the Property Right Market.
smart metering Smart metering Comprehensive and integrated information system encompassing electrical energy smart meters for users of energy, telecommunication infrastructure, central database and management system. Smart metering systems support two-way communication in real time between information systems and electronic electricity meters installed in customers’ locations. Moreover, they may automate the entire billing process for energy users - from obtaining metering data to processing and aggregating them to issuing invoices.
Stakeholder stakeholder stakeholders Natural or legal entity (individual, community, institution, organization, office etc.) which may affect the company or remain under the influence of its actions.
IoT Internet of Things – concept according to which clearly identified objects may directly or indirectly collect, process or exchange data via computer network.
Emergency Cold Reserve IRZ Mechanism introduced by the transmission system operator in 2016. It involves the TSO paying the owners of generation sources which are planned to be withdrawn for keeping them ready to run in response to the operator’s instruction during the anticipated periods of capacity shortage.
ISO 14001 PN-EN ISO 14001:2005 standard PN-EN 14001 standard One of the ISO standards used in managing environmental protection. This standard designated for all organizations regardless of their type and size defines the requirements whose satisfaction supports the achievement of environmental (for instance preventing the emission of pollutants) and economic objectives.
Covenant covenant Contractual clause, order or ban imposed on a borrower to minimize the risk of its invsolvency. Covenents most frequently constitute protection for sources of debt payment to creditors, e.g. by banning further borrowing or disposing of assets.
Aggregate aggregate Bulk organic or mineral material used mainly to produce construction mortar and concrete and build roads.
HV and MV Lines linii WN i SN sieci WN i SN HV - high voltage grid in which the voltage ranges from 110 kV. This grid is used to transmit electrical energy over large distances. MV - medium voltage grid, i.e. an electrical energy grid in which the electrical voltage ranges from 1 kV to 110 kV. Medium voltage is broadly used in electrical energy grids to transmit electrical energy over medium distances and switch energy. It is used as an intermediate voltage between high voltage and low voltage connected to end-users.
Customer loyalization customer loyalization Strategy to acquire and retain customers in this time of growing competition.
Micro-grid micro-grid Electrical energy micro-grid – set of generation equipment, electrical energy storage and receiver units connected in a joint network to ensure the reliable supply of electrical energy and minimize its cost.
Micro-cogeneration micro-cogeneration Technological process involving the cogeneration of thermal and electrical energy based on the utilization of small-scale equipment and medium capacities. Micro-cogeneration may be employed in all facilities in which there is a concurrent need for electrical and thermal energy. The greatest benefits from employing micro-generation are obtained in facilities in which the demand for these two types of energy does not oscillate much or is constant. That is why individual users, hospitals and educational centers, sports centers, hotels and public utilities are usually the most frequent users of cogeneration systems.
MSCI Emerging Markets Europe 10/40 Index Index comprising key companies listed on emerging markets in Europe.
MSCI Poland Index Index comprising more than 20 key companies listed on the Warsaw Stock Exchange.
Best Available Technology BAT The most efficient and sophisticated level of technology development and methods for conducting a given business. BAT are defined for various branches of industry. In the energy sector BAT forms the basis for determining borderline emission quantities, among others, to eliminate, or if that is not practicable, limit emissions and their overall environmental impact.
Sensitive user sensitive user According to the Act entitled Energy Law, a sensitive user is a person to whom a housing allowance has been awarded and who is a party to a comprehensive agreement or electricity sale agreement and who lives in the place where electrical energy is supplied.
Impairment losses impairment losses Losses because of the impairment of non-current assets taken in accordance with the regulations of international accounting IFRS (MSSF) standard.
Corporate Social Responsibility CSR Corporate Social Responsibility – business philosophy and management strategy calling for an organization to take responsibility for the impact exerted by its decisions and actions on society and the environment. Its foundations are rooted in ethical and transparent conduct, taking into consideration the expectations of stakeholders and cultivating good long-term relations with the overall environment. Corporate social responsibility is one of the key methods of achieving sustainable socio-economic development.
PV cells Photovoltaic cell (PV) – semi-conductor material in which the energy of solar radiation is converted into electrical energy.
omni-channel Omni-channel According to the omni-channel idea, the future of commerce is to conduct online sales while simultaneously encouraging customers to make traditional purchases. Online and offline sales during the digital revolution should fluidly penetrate one another.
Operating Capacity Reserve ORM Mechanism of providing operational reserves by the Centrally Discharged Units (JWCD), where they were able to deliver electricity to the system, but for market reasons were not used. It was implemented in Poland in 2014.
RES Renewable energy sources.
PM-RES Property rights to certificates of energy for electrical energy generated in RES.
Polygeneration polygeneration Parallel generation of energy and chemicals.
RESPECT Index Index consisting of companies listed on the Warsaw Stock Exchange to identify companies managed in a responsible and sustainable manner. It takes into account the quality of reporting, the level of investor relations, corporate governance and liquidity, among others, whereby it simultaneously constitutes a real point of reference to measure the attractiveness of companies as investments.
Balancing market balancing market The balancing market is what is referred to as a technical market. That means it is not a place to sell energy. Its purpose is the physical delivery of the energy purchase/sale agreements executed by participants and balancing the demand for electricity with its generation in real time in the national electrical energy system (KSE). The existence of the balancing market is indispensable for the energy market to function. Entities that buy energy have an obligation to participate in this market.
CATALYST Market Catalyst market Bond market. It is run on the transaction platforms of the Warsaw Stock Exchange and BondSpot.
SAIDI System average interruption duration index in the supply of electricity calculated in minutes per user. It is a reliability index whose value is the sum of the products of interruption duration in energy supply and the number of users affected by the consequences of such an interruption during a year divided by the total number of users connected to a grid.
SAIFI System average interruption frequency index of long interruptions in energy supply. It is a reliability index whose value is the number of users affected by the consequences of all such interruptions during a year divided by the total number of users.
Gangue gangue The rock that is extracted from a deposit of a given mineral that is considered to be unusable waste.
Smart City smart city Smart city is a project involving the implementation of specific solutions exerting a real impact on citizens. One example is supplying tools to urban residents to monitor energy consumption, among others. This is possible thanks to the special platform called eLicznik (eMeter). TAURON supplies smart meters, for instance, under the Smart City Wrocław project.
Smart Home smart home System to control a smart home. SMART HOME technologies control burglar alarms, temperature control and electricity supply systems. This is a real-time power consumption monitoring solution that TAURON offers via a platform to check readings from the smart power meter.
Smart grid smart grid Smart electrical energy grids to facilitate communication between participants on the energy market to supply energy services while cutting costs and enhancing efficiency and integrating distributed sources of energy, including renewable energy.
smart metering Smart metering Smart metering system – electronic system used to measure energy consumption obtaining more information than from a conventional meter, and to send and receive data through electronic communication.
small carbonate sorbent Small carbonate sorbent Fine carbonate sorbent (limestone powder) – is a product derived from the process of dehydrating and profound milling of limestone whose active ingredient is calcium carbonate, CaCO3. Fine carbonate sorbent is used in processes to desulfurize flue gas – to remove SOx.
Enterprise Risk Management System ERM Set of rules, standards and tools to accomplish the fundamental objective of risk management i.e. ensuring the security of the TAURON Group’s operations. This system is regulated by the document entitled Enterprise Risk Management System in the TAURON Group, defining the TAURON Group’s enterprise risk management framework and rules.
Tauronet tauronet TAURON Group’s corporate intranet portal, one of the most important tools of communicating with employees. One of the largest platforms of its type in Poland at the time of publishing this report.
CCS Carbon dioxide capture, transport and geological storage technology.
CCU Capture and use (management) of carbon dioxide, eg. in the the chemical industry.
Smart Technology smart technology Control system in a smart home, among others - it is responsible for the safety and living comfort of residents.
Towarowa Giełda Energii S.A. Polish Power Exchange TGE Towarowa Giełda Energii (TGE) (Polish Power Exchange) is the only licensed power exchange in Poland. Presently, TGE runs the following markets: Day-Ahead Market (DAM), Commodity Forward Market with physical delivery (CFM), Property Rights Market for RES and Cogeneration. TGE also keeps a register of the Certificates of Origin for electrical energy produced in RES and in highly efficient cogeneration sources and the CO2 Emission Allowance Market.
Energy Regulatory Office ERO Government authority regulating the Polish energy market (electricity and gas, among others).
Coal winnings coal winnings The rock material taken from the mine face. It includes the mineral and gangue.
WACC Financial ratio - weighted average cost of capital.
WIBOR Warsaw Inter Bank Offered Rate Warsaw Inter Bank Offered Rate - interest rate used on the Polish interbank market for interbank loans.
WIG Index comprising all the companies listed on the Main Market of the Warsaw Stock Exchange that fulfill the basic criteria for inclusion in its indices.
WIG20 Index comprising the 20 largest and most liquid companies listed on the Main Market of the Warsaw Stock Exchange.
WIG30 Index comprising the 30 largest and most liquid companies listed on the Main Market of the Warsaw Stock Exchange.
WIG-Energy Sectoral index comprising companies participating in the WIG index and simultaneously classified in the energy generation sector.
WIG-Poland National index comprising only the domestic companies listed on the Main Market of the Warsaw Stock Exchange that fulfill the basic criteria for inclusion in its indices.
Underground mining pit underground mining pit Space created as a result of mining works.
Highly-efficient cogeneration high-efficiency cogeneration Generating electrical or mechanical energy and usable thermal energy in cogeneration to save the original energy used in the cogeneration unit in an amount no lower than 10% compared to the generation of electrical energy and thermal energy in separate systems or in a cogeneration unit with an installed electricity capacity under 1 MW compared to the generation of electrical energy and thermal energy in separate systems.
Green certificates green certificates "Green" certificates "green" certificates Certificates of origin, i.e. a document that confirms the generation of electricity with renewable energy sources. The green certificate system has been in force in Poland since 1 October 2005 (and has changed in the new RES Act).
Yellow certificates yellow certificates "Yellow" certificates "yellow" certificates Certificate certifying the origin of energy. Operators of cogeneration units fired with gaseous fuels or with a total installed power source of less than 1 MW may be compensated with yellow certificates.
TPA Third Party Access - TPA is one of the most important principles (besides unbundling) on which the deregulated energy market is founded. TPA gives an energy user the right to buy it from any energy seller of its choosing.
EUA CO2 emission unit.
IFRS International Financial Reporting Standards – standards and their interpretations approved by the International Accounting Standards Board (IASB).
RFX Request for proposal.
Global Reporting Index GRI Independent international organization whose mission is to create a joint global framework for communicating responsibility and sustainable development. The GRI guidelines are an international reporting standard for organizations regardless of size, business sector and venue. Their application gives a guarantee of consistency in terminology and indicators.
International Integrated Reporting Council IIRC The International Integrated Reporting Council is an organization whose purpose is to create globally accepted integrated reporting guidelines based on combining financial, environmental, social and corporate governance reporting in a clear, succinct, coherent and comparable format. It consists of global leaders such as the International Federation of Accountants (IFAC), the International Accounting Standards Board, the United Nations Environmental Program (UNEP), the International Organization of Securities Commissions, the World Business Council for Sustainable Development and the Global Reporting Initiative (GRI).
integrated reporting non-financial reporting standard International integrated reporting standard encompassing financial and non-financial data devised by IIRC.

GRI indicators